FAQs

Our clinics are open Monday to Friday, 8am–8pm, and Saturday, 9am–5pm.

Our St. James’s gym has longer opening hours. If you need help from the team rather than just access to the gym, please contact us during staffed hours.

You can book online through our website, call the clinic or speak to us in person. We accept card payments only and do not accept cash.

Nordic Balance is a private healthcare provider, so you cannot use NHS or GP care numbers to pay for treatment.

No. We do not currently offer home visits.

If you need to cancel or reschedule, please let us know at least 24 hours before your appointment. Cancellations or changes made with less than 24 hours’ notice may be charged at the full appointment fee.

We can add you to their cancellation list. If an appointment becomes available, our team will contact you directly.

Yes. You can purchase digital gift cards online, and physical gift cards are available at our clinics.

Occasionally, an automated reminder may already have been scheduled before your appointment was cancelled or moved. If you’re unsure whether your booking has been updated correctly, contact us, and we’ll check it for you.

Yes. We offer Western medical dry needling, which may be included within another treatment or booked as a standalone 30-minute appointment where appropriate.

Yes. We have practitioners with additional training in treating TMJ and jaw-related problems. Contact us, and we’ll help match you with the appropriate therapist.

Yes, with appropriately trained practitioners. You’ll need to book a 45-minute Initial Assessment first so we can review your symptoms and determine whether the Epley manoeuvre is appropriate.

Yes. Shockwave therapy is available with selected practitioners and may be recommended as part of your treatment plan where clinically appropriate.

Yes. For sports massage, a block of five 45-minute appointments costs £287.50, saving £7.50 per session. Five 60-minute appointments cost £325, saving £10 per session.

For physiotherapy, osteopathy and chiropractic, a block of five follow-up treatments costs £300, saving £10 per appointment. Initial Assessments are purchased separately.

Yes, although age limits vary by practitioner and treatment. Contact us before booking, and we’ll help match your child with an appropriate clinician.

We currently work directly with Bupa, WPA and Healix. If you’re using health insurance, please contact us before booking so we can check your details and match you with a practitioner recognised by your insurer.

Before booking, contact Bupa and obtain an authorisation number for the treatment you need. We’ll also need your Bupa membership number.

We can then bill Bupa directly for authorised treatment. Depending on your policy, you may still be responsible for an excess or any amount not covered by your plan.

We do not currently bill AXA, Vitality or Aviva directly.

You can still book with Nordic Balance as a self-paying client. After treatment, we can provide an itemised receipt or invoice that you may be able to use to claim reimbursement from your insurer. Please check this with your insurer before booking, as reimbursement depends on your individual policy.

Coverage varies between insurers and policies. Sports massage is not covered by the insurers we work with, while podiatry and orthotics are only covered under certain policies.

Always check your cover with your insurer before booking.

Insurance authorisation is usually linked to a specific injury or condition. If you need treatment for a different problem, contact your insurer for new authorisation and book a new 45-minute Initial Assessment.