Free online consultation

Yes. The 15-minute consultation is free for new clients or existing clients with a new injury. There’s no obligation to book further treatment.

It’s best suited to new clients with a recent pain or injury who want initial guidance on what to do next and whether an in-person assessment may be useful.

Not fully. Without a physical examination, your physiotherapist can only assess what is appropriate remotely. The aim is to understand your problem, give initial guidance and advise whether further assessment or treatment would be beneficial.

They can talk through how the problem started, what movements or activities are affected and, where appropriate, observe movement over video to help guide their recommendation.

A physiotherapist will explain their recommendations and why. If an in-person assessment would help, they can suggest the best next step. You are under no obligation to continue treatment with Nordic Balance.

The purpose of the consultation is to give you an honest steer on what to do next, even if that means physiotherapy isn’t the right option.

This is primarily designed for new pain or injuries and for clients deciding whether treatment is needed. A full in-person assessment is more appropriate for complex or persistent problems.

This appointment takes place by secure video call, so simply choose the date and time that suits you.

We’ll send you a secure link before your appointment. You can join from your phone, tablet or computer somewhere you have enough space to move if your physiotherapist asks to see a movement.

This service is not designed for emergencies or urgent medical concerns. If you have severe or rapidly worsening symptoms, significant trauma or feel you need urgent medical attention, seek appropriate emergency or medical care rather than waiting for an online consultation.